Sunrise Tech Group Limited|modem|router|mid|mobile-FAQFAQ

3G data card with its wide range of coverage area and features a lightweight and easy to carry people out of choice, then the view of many people on the 3G data card is not very understanding, so often in the installation and use all kinds of problems encountered, the small prepared to present to the next on the 3G data card in use some common problems and some considerations.

First, when installing a new 3G data card to see if there is not installed before any other wireless card, any card before the first uninstall the programs and software. Otherwise it may cause conflicts, resulting in not installed or not working!

First installed, the card will map out a CDROM drive; the operating system will install the driver for the CDROM drive, and then read from the CDROM disc image file. The process may be long, especially the vista system, you need to wait a few minutes.

FAQ:

1, insert the network card, there will not be automatically installed:

Part of the anti-virus software, CD-ROM from the start function is disabled and needs to close the corresponding anti-virus software, such as: McAfee, 360 security guards, etc., turn off the software to install after re-insert the terminal.

2 card program after the uninstall, re-insert the card, does not automatically install, and no removable disk:

As the uninstall program, just uninstall the client access program, the data do not choose to uninstall the card drivers, then insert the data card, the computer that already installed drivers will not install. There are two solutions:

a) access to the Mega upload website or the Office of the provinces to download the latest online business telecom "wireless broadband" client program can be used after installation.

b) Suspend the "Duisk Monitor" service, to be installed and then start the service:

On the desktop right click on My Computer, select Manage, or services.

Into the service interface, find a file named "Duisk Monitor" service and stop the service.

Re-insert the terminal, built by the terminal driver to complete the installation.

After installation is complete, according to the above steps to re-start "Duisk Monitor" service, if not restart the service, there will be introduced in front of the "card is inserted into the client and are prompted to install the driver" situation.

Internet Precautions

Wireless Internet access rate greatly dependent on the network, not cable broadband Internet access as a stable rate, move the card to the Internet may lead to the rapid rate of decline in rates of different network conditions the difference between the Internet can be very large, the signal poor, the download rate may only 10kB / s (80kB / s) around, the signal Hershey, 3G card to download the average rate can reach 300kB / s (2.4Mb / s) above.

Internet rate card some of the main parameters with the following relationship:

Signal strength: the current 3G network is not full coverage, some areas only the 2G can not connect to 3G network signals, the rate will be low; part of the region is the edge of 3G coverage, 3G connection that may exist in this area and to switch back and forth between 2G connection impact of Internet speed; signal weaker lower Internet rate.

Signal quality (SNR, C / I, Eke / Io): the junction in a number of overlapping base station coverage area may be the case of interferences, the signal quality is relatively poor, the worse the signal quality, the slower and the internet speed.

For ordinary users, only through the software interface to view the number of cells the signal, not a tool to view the signal quality.

Tip: DU-Meter Speed software use

recommends that users install the DU-Meter, and similar rate of View software, to make use of the terminal when used with extension cords.

Slow download speed if they see, or video is not smooth, open client interface, and open the gun software, data card or computer to adjust the location, while observing the signal display clients and software displayed on the cell number of data traffic, when data card that put a maximum data traffic location, set the data card to use temporarily maintained this position.

Coverage for the network of users has the following recommendations:

Internet, try not confined inside a building, enclosed large signal attenuation within the building, the terminal can receive the signal is weak, may be appropriate to use by the window, signal strength, Internet rate will be improved.

If you know the approximate location of the base station can be card (or antenna) signal propagation to the direction toward the place, the received signal will be enhanced.

For the high-rise buildings (egg 20 layers, 30 layers or more), in high-rise buildings, and in all directions to the signal more, the relative strength of signal interference, signal quality is relatively poor, will affect the Internet speed, there will be frequent dropped or the case can not connect, and only by improving the network coverage to resolve; If carriers in high-rise building with indoor network coverage, your coverage of the antenna close to the location, as not a window, the window signal interference affect the use of the General Assembly and rate.

For the dense buildings (egg village), if the lower level (such as the bottom), try near the roadside, the relative strength of the received signal, or to the high floors of the Internet (more dense buildings are generally low, such as the village common on the floors, the top floor of the signal is relatively strong.)

May be suspended or re-set all kinds of software, online automatic updates, the software automatically online update if the occupied bandwidth, the user will be automatically downloaded without the knowledge of updated content that may not affect the Internet experience of other programs (such as: online watching videos online update software encountered bandwidth, video may not be fluent at this time).

1. Why can my data card only be used in 2G networks?

Step 2: Set Network Type to WCDMA only and click Apply. About one minute later, you can access 3G networks.

Step 3: If you still cannot access 3G networks after 3G only is selected, the APN may be incorrectly set. Contact the local carrier.

If the problem persists when the APN is correctly set and 3G only is selected, use a 3G mobile phone to test whether the local area is covered by 3G networks. If the 3G mobile phone cannot access 3G networks, you can infer that the problem must be related to the network.

2. Why I find an unknown device in the device manager after inserting the Data Card?

Step 1: When Standard Enhanced PCI to USB Host Controller in the device manager is disabled,the data card should be identified correctly. If the data card cannot be identified, the problemmay be caused by static electricity. In this case, shut down the PC, remove all power cables that are connected to the PC, and then wait five to ten minutes.

Step 2: If another USB device is connected to the PC at the same time, remove all USB devices,disconnect the E122 and then connect it again. If the E122 can be identified correctly, this problem may be caused by the power failure of the main board. If the problem persists, go to Step 3:and Step 4.

Step 3: Insert the E122 into other PCs to check whether the E122 can be identified correctly. If it can be identified correctly, disconnect the E122 and then connect it again, or restart the PC. If it is still identified as an unknown device in other PCs, contact the customer service personnel.

Step 4: Insert another USB device to check whether it can be identified correctly. If the USB device is also identified as an unknown device, the problem is caused by the hardware failure of the PC.In this case, replace the USB jack or repair the main board. If the E122 can be identified correctly, contact the customer service personnel.

3. Why cannot I find the corresponding data card in Device Manager after inserting the Data Card?

This problem may be caused by hardware because the data card cannot be closely connectedto the USB port of the PC.

Step 2: In Device Manager, disable all universal serial bus controllers and then enable them; or uninstall all universal serial bus controllers and then scan the device.

4. In the case that automatic installation how can I install the Data Card manually?

Step 4: For a beta testing version, run setup.exe; for a non-beta testing version, run autorun.exe.

Note that running other .exe program may cause that the Data Card cannot work properly.Alternatively, you can right-click the mobile partner CD-ROM icon and then choose Autoplay to run the setup program automatically.The normal installation procedure is performed.

5. How can I enable automatic installation?

Step 1: Choose Start > Run and type gpedit.msc in the Run box.The Group Policy Object Editor window is displayed.

Step 2: In the left pane, choose Local Computer Policy > Computer Configuration >Administrative Templates > System, and then under Setting, double-click Turn off Autoplay.

Step 3: Click the Setting tab, select the Not Configured or Disabled option, and then click OK to close the Group Policy Object Editor window.

Step 4: The Turn off Autoplay function also can be set in User Configuration. The difference is that the setting in Computer Configuration effects more widely than that in User Configuration.

6. Devices are normally identified in the device manager but cannot be found when the Mobile Partner is used for dial-up, or the dial-up fails due to other errors.

Step 1: First shut down and then restart the Mobile Partner and check whether the dial-up is successful. If devices still cannot be found, perform Step 2.

Step 2: Remove and re-insert the data card. Then, dial a number. If devices still cannot be found, perform Step 3.

7. After the data card is inserted, a yellow exclamation mark appears in the mass storage identification in the device manager.

Step 1: Check whether the drive is installed by following the normal installation procedure. If the drive is installed manually, ensure that autorun.exe is first program to be run. If the installation fails to meet the requirements, uninstall the Mobile Partner and reinstall the Mobile Partner and drive.

Step 2: If the drive is correctly installed, you can update the drive manually. If the drive is updated successfully, the PC system must be faulty. Run the antivirus program or clear the system.

8. No new hardware is found when the USB Modem is connected to computer. What shall I do?

9. After successful installation, the Dashboard (e.g. Starhub) can't auto run, but I connected the USB Modem to the computer again, it can run automatically. Why?

The problem will appear when you use the software of present version in Windows 2000, because the operating system can't support hot plug. You can double click the shortcut icon of the Dashboard appears on the desktop.

10. Dashboard (e.g. Starhub) has been installed. Why does Windows still shows "new hardware" when I connect the USB Modem to computer next time.

Step 3: \\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\ Vid_12d1&Pid_1003

11. Why is it slow when sending messages to multiple users?

When sending messages, the USB Modem will separate the progress into N parts. Then the system will send messages one after another. That means, if one failed, all messages that after can not send any more. To know how many messages succeed in sending, you can look them up in outbox or, you can setup sending status report.

12. When surfing on the internet, I failed to receive a message. Is it lost?

There is narrow chance to receive message when data flows on line. Only if cut off the data flow can you receive the message continuously. Furthermore, sometimes you can not open the web page or no data flows, however, you can go on logging on line when sending out all the messages.

13. When I click the key to connect to the network, it displays "Modem not found".

At this time, the operating system does not successfully drive the USB Modem. Please connect the USB Modem to computer again, the operating system will auto detects and recognizes the USB Modem hardware.

14 .What shall I do if I cannot access internet?

Step 1: Be sure Data Service of your USIM card is activated. You may check with the Operator.

15 .Will the speed be guaranteed?

No, with 3G the actual speed a customer will experience will depend on whether there is enough coverage at a particular location and will be affected by the number of people nearby using the service at the same time. The technology does deliver greater capacity meaning that more people in the same location at the same time can benefit from a superior experience.

16. Can I use my existing device in the HSDPA 7.2 area?

Existing devices will be compatible in the HSDPA 7.2 area. The 3G Broadband Datacard will simply continue to work at 1.8Mbps speed instead of the enhanced HSDPA speed of 7.2Mbps. The older USB Modem supports a maximum speed of 3.6Mbps, so customers with these devices will enjoy faster data rates in HSDPA 7.2 areas, but not as fast as those using the latest USB Modem.

17. Is the 3G broadband experience the same as broadband at home?

Currently, typical home broadband speeds are up to 8 Mbps, which is faster than 3G broadband, however the browsing experience is very similar. For the foreseeable future, fixed line broadband.

18. Can my data allowance be used abroad?

A. Global Data Roam by default is the only tariff with which you can roam. For all other tariffs, please call for information and to activate roaming.